Full payment is due 60 days prior to departure. All payments must be made in U.S. dollars, drawn on a U.S. bank or branch, made payable to Viva Siena Inc. I do except checks made out to Viva Siena Inc. or credit cards for just the accommodations. If using credit cards, there is a 2.9 % handling fee.
The price of the tour does not include airfare. I am working with a wonderful travel agent that can book your trip.
Cancellations: All Cancellations must be in writing
For cancellation by the client, the following charges apply:
Cancellations received 29-1 day prior to departure = 100% of the price of the tour. I can consult with my tour operator to see if exceptions can be made due to illness or death in the family. A note from a Physician is required. If one purchases my travel insurance, there is no worry because there is complete coverage.
Cancellations received 59 to 30 days prior to departure = 50 % of the price of tour.
Cancellations received 89 to 60 days prior to departure = %30 of the price of the tour.
Cancellations 90 days or more prior to departure no charges will apply.
Viva Siena recommends that you purchase a travel protection plan to help protect you and your travel investment against the unexpected. Travel protection plans can include coverage for Trip Cancellation, Trip Interruption, Emergency Medical and Emergency Evacuation/Repatriation, Trip Delay, Baggage Delay and more.
For more information on the available plans or to enroll, go to https://www.travelexinsurance.com or contact Travelex Insurance Services at 800-228-9792 and reference location number 13-0035.
To be eligible for the waiver of pre-existing medical condition exclusion, the protection plan must be purchased within15 days (Travel Basic) or 21 days (Travel Select) from the time you make your initial trip deposit. However, the plan can be purchased any time prior to departure.
I do send the brochures to my clients addresses.
The product descriptions provided here are only brief summaries. The full coverage terms and details, including limitations and exclusions, are contained in the insurance policy. Travelex CA Agency License #0D10209. All products listed are underwritten by, Berkshire Hathaway Specialty Insurance Company, NAIC #22276. E7N
Changes to the Itinerary:
Due to circumstances beyond our control, Viva Siena Inc. may have to make partial changes to the stated itinerary. Every effort is made to keep changes to a minimum, and our standard of quality is always maintained.
There is no refund for cancellations of a guide, wine tours 30 days prior to departure.